New clients receive 10% off of their first service!

Frequently Asked Questions

Honest answers to the questions we hear most — no jargon, just clarity.
Direct Primary Care is a membership-based model that allows you to access your provider directly — without insurance interference, rushed visits, or hidden fees.
You pay a flat monthly fee that covers your care. That’s it.
Your membership includes:
In person & virtual visits — scheduled as needed
Same- or next-day appointments — no waiting weeks to be seen
Direct messaging with your provider — via phone, text, or email
Extended appointment times — 30 to 60 minutes (or more if needed)
Annual physicals & wellness visits — focused on prevention, not just paperwork
Chronic disease management — for diabetes, hypertension, thyroid, and more
Sick visits when you need them — for sinus infections, stomach bugs, etc.
Transparent lab pricing — no surprise bills or confusing codes
Mental health support — for anxiety, depression, burnout, and beyond
Lifestyle & nutrition guidance — tailored to your individual goals
Care coordination — for imaging, specialists, and follow-up care
Discounted prescriptions — convenient and cost-conscious access when appropriate
We recommend that you keep a high-deductible plan or health-sharing plan for emergencies, hospital care, or major procedures.
But for everyday healthcare — checkups, sick visits, and ongoing support — your Desert Willow membership covers it all.
We don’t bill insurance, which keeps costs clear and care personal.
In some cases, you may also use your insurance if it offers a better value — and we’re happy to help you navigate that.
Our goal is always to find the most affordable and accessible option for your care.
Labs, imaging, and medications are not included in the monthly membership fee. However, we’ve partnered with transparent vendors to offer significantly discounted cash pricing on many of these services.
We coordinate your care and refer you to trusted specialists when needed.
We’ll stay in the loop and remain your advocate throughout
We’re located at 797 N Alma School Rd in Chandler, AZ.
Find our full contact and location info here on our Contact page.
We’d love to connect with you! To book a visit, you can:
Call or text us at 602-886-4034
Email us at heather@desertwillowdpc.com
Or fill out the contact form on our [Contact Page]
We’ll get back to you promptly to schedule your visit or answer any questions you have.
No long-term contracts. No cancellation fees.
Your membership is month-to-month and can be canceled anytime with 30 days' notice
Not at all. Concierge care often comes with high annual fees and still bills insurance. Direct Primary Care offers transparent pricing and more meaningful access — without the cost or complexity.
Our goal is to make exceptional care accessible, personal, and grounded in real connection — not exclusivity.

Still have questions?
We’re happy to answer them. Reach out any time by phone or email.
